French-Speaking Customer Service Representative

NAOS CX is Hiring | French-Speaking Customer Service Representative (Inbound)

Location: On-Site – [Maadi, Cairo]

Employment Type: Full-Time B2B Customer Support – French Market

Key Responsibilities

1. Handle inbound customer inquiries with professionalism and efficiency
2. Conduct limited outbound calls for customer follow-ups
3. Provide accurate information, support, and solutions to B2B clients
4. Maintain detailed records of all interactions in the CRM system
5. Ensure a high level of customer satisfaction and issue resolution

Candidate Profile & Requirements

1. Native or fluent French speaker (without accent)
2. Strong communication and problem-solving skills
3. Previous customer service experience preferred (inbound or outbound)
4. Bachelor’s degree preferred (any field)
5. Ability to work in a fast-paced environment with attention to detail

Work Schedule & Shift Details

1. Work Days: 5 days/week (Monday to Friday)
2. Days Off: Saturday & Sunday + French public holidays
3. Shift Options:

Shift 1: 9:00 AM – 6:00 PM (with 1-hour lunch break)

Shift 2: 12:00 PM – 9:00 PM (with 1-hour lunch break)

Note: Shifts may be adjusted slightly based on operational needs

1. Training: 2 weeks (fully paid)

If candidate resigns during or immediately after training, 5 working days’ salary will be deducted

Compensation Package

Total Gross Salary: EGP 26,000 (before taxes)

1. Base Salary: EGP 18,000
2. Performance Bonus: EGP 4,000
3. Attendance Bonus: EGP 4,000
4. Benefits: Social and Medical Insurance

Training & Onboarding

1. Duration: 2 weeks
2. Fully paid training included

Why Join NAOS CX?

1. Be part of a new and exciting inbound campaign with high growth potential
2. Work in a professional, supportive environment with international exposure
3. Fixed weekends off + French public holidays
4. Competitive salary package & career growth opportunities

Kickstart your career with NAOS CX – Apply Now!